Email
Include the offer name, your cloud and region, and what you observed. We respond within 1 business day; most tickets same-day.
Contact form
Use the contact form for anything that isn't a support ticket — sales,
partnerships, or general questions.
Service health
Live publishing state of every offer in our catalog, updated continuously.
Deployed from the
AWS Marketplace, Oracle Cloud Marketplace, or Google Cloud
Marketplace? The same team and the same 1-business-day SLA cover you — email
support@dcassociatesgroup.com with the offer name and your cloud provider. Full
multi-cloud install/configuration/troubleshooting documentation lives in
product documentation. To escalate an open ticket, reply "ESCALATE" — it is
reviewed by the founder within 1 business day.
DCAI Model Gateway (Microsoft Marketplace SaaS)
Subscribed to DCAI Model Gateway? Setup, calling the gateway with the OpenAI or Anthropic SDKs, tenant keys,
routes, errors, limits and billing: DCAI Model Gateway usage and support. Customer portal:
saas.dcassociatesgroup.com.
Azure Marketplace deployments — first boot
Every image ships without any shared or default password. On the VM's first boot, a unique
random admin password is generated for your VM and saved to a root-only file. There is no well-known credential to change.
- Deploy the offer from the Azure Marketplace (Get It Now → Create), choosing your SSH key at the Administration step.
- Allow inbound SSH (22) for yourself plus the application port(s) listed on the product's support page — restrict to your own IP where possible.
- SSH in and print the generated admin password (exact path on each product page below), sign in to the app with the account named on that page (
admin on most offers, but not all), and change the password immediately.
Grafana + Prometheus (Azure) — fixed in image version 2026.915.2216: the first-boot
reset of the generated admin password now reaches the database the running server reads, and the sign-in is proven
before the password file is written (published 2026-09-16, image-factory PR #204). New deployments take that
version by default. Older versions stay selectable on the offer and still reject the generated password at
http://<VM-IP>:3000/ — on a VM deployed before 2026-09-16, or one pinned to an older version, use the
one-command manual reset on the
Grafana + Prometheus support page.
Known issues on current images (as of 2026-10-14) — our latest image sweep found a customer-affecting defect on the newest published build of these offers. Each page states what you will see, the workaround where one exists, and the fix status:
Oracle Cloud Marketplace images
Launch procedure, generated-credential location and ports for each of our Oracle Cloud listings —
see the Oracle Cloud support hub for the steps every image shares.
Azure Marketplace quick-start pages
Per-product sign-in URLs, ports, and admin-password locations — one page for every Azure Marketplace offer.
Deployed an offer that isn't listed above? The same pattern applies — check
/var/lib/<app>/admin-password,
/root/<app>-admin-credentials.txt or
/root/.<db>-initial-password (the credential file holds the username too where one is generated — it is
not always
admin), or just email
support@dcassociatesgroup.com and we'll get you sorted.
What we support
- Deployment and first-boot issues for any Derek Coleman & Associates Inc marketplace offer
- Generated-credential recovery steps and sign-in problems
- Image content questions (versions, ports, configuration file locations)
- Security advisories and image freshness
- Billing questions about our listings (Azure infrastructure charges are billed by Microsoft)
