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Support for every Derek Coleman & Associates Inc offer, on every marketplace we publish to — the Azure Marketplace, AWS Marketplace, Oracle Cloud Marketplace, and Google Cloud Marketplace. If you arrived here from a marketplace listing, you're in the right place.
Include the offer name, your cloud and region, and what you observed. We respond within 1 business day; most tickets same-day.
Use the contact form for anything that isn't a support ticket — sales, partnerships, or general questions.
Live publishing state of every offer in our catalog, updated continuously.
Every image ships without any shared or default password. On the VM's first boot, a unique random admin password is generated for your VM and saved to a root-only file. There is no well-known credential to change.
Derek Coleman & Associates Incadmin on most offers, but not all), and change the password immediately.http://<VM-IP>:3000/ — on a VM deployed before 2026-09-16, or one pinned to an older version, use the
one-command manual reset on the Grafana + Prometheus support page.Per-product sign-in URLs, ports, and admin-password locations — one page for every offer in the catalog.
/var/lib/<app>/admin-password, /root/<app>-admin-credentials.txt or
/root/.<db>-initial-password (the credential file holds the username too where one is generated — it is
not always admin), or just email
support@dcassociatesgroup.com and we'll get you sorted.